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There is a perfect storm of three distinct disruptive forces that has the potential to topple nearly every major enterprise software incumbent. And the traditional approach of dealing with technology shifts – through acquisition – looks like it’s headed towards failure. As such, there is an unprecedented opportunity to create many, new multi-billion dollar enterprise franchises that are on the right side of these forces and are willing to go the distance in the face of ridiculously high acquisition offers.

Let’s examine these forces individually:

Software as a service (Saas): Seemingly a little long in the tooth as a disruptor, Saas has finally gone mainstream in the Global 2000. The primary disruptive force of this technology is the speed of innovation. The feedback loop is especially powerful: as opposed to using focus groups and surveys to figure out how users are interacting with the product, Saas companies can see what their customers are doing real-time by capturing and analyzing every click. They quickly extend their products through a “cell division” that continuously builds out and A/B tests the features that are getting the most engagement. On-premise and client (PC) software-based product cycles can’t possibly compete here as new releases are typically pushed 10 times faster at 45-60 days vs 18-24 months. There’s always one version/code base so it’s much easier to support, patch bugs, and roll out new features to all customers at once. The old joke of “How did God create the world in 7 days? He didn’t have an installed base!” certainly applies – but Saas also demands entirely new skills sets associated with running a 24×7 services business. Dev/Ops, customer care centers, network operations and delivering uptime via failover, mirroring and hot backups are all new and essential. It’s easy to see how the early Saas pioneers gained so much ground with this innovation but even they are unprepared and poorly architected to take advantage of the additional disruptors that have hit more recently…

Cloud infrastructure: As I detailed in a prior post, “The Building is the New Server,” the humongous internet powers, Facebook and Google, are literally breaking new ground in re-imagining the design, components and cost of running a hyper-scale data center. The cloud infrastructure they are pioneering has the primary disruptive force of massively driving down cost. Facebook, for instance, is experimenting on the bleeding edge of solving the new cost bottlenecks of power and cooling. I recently read that it actually rained inside one of their datacenters. The cloud service providers (CSPs) are following their lead using commodity components, open source software, data center design and testing software defined storage and networking products to enjoy the same, devastating cost curve. The corporate datacenters (aka “private clouds”) will slowly disappear as Global 2000 companies migrate to these irresistible new cost curves. Don’t be fooled that security and reliability concerns will keep large enterprises away – as the CEO of IronPort, I watched in horror as large enterprises started pointing their treasured Mail Exchange (MX) records to cloud services like Postini – a much superior and vastly cheaper cloud based architecture versus our perimeter appliances. And email is the most sensitive and mission critical of applications…

Mobile: About two years ago, all of our consumer companies went through an “Oh shit!” moment with mobile. One year mobile was 10% of traffic and the next year, when everyone was expecting ~20%, it was 30% on it’s way to 50%. Facebook, for instance, famously bought Instagram for $1B and then continued their pursuit of talent to redesign for mobile. The new mobile operating systems and devices are proliferating an entirely new interaction and design paradigm that has the primary disruptive force of a re-imagined user interface. The innovative use of touch/gestures (e.g. pull down, swipe, pinch etc.) pioneered by the consumer applications will become de rigor for enterprise as well. Although it’s still early, the mobile sensors (e.g. GPS, accelerometer, video etc.) will also become integral and spawn new innovations in the enterprise as they have enabled new consumer franchises like Lyft and Instagram. The number one problem facing so many of the startups I talk to is hiring the design talent (e.g. Mobile app, front-end engineering and user interface) to take advantage of this trend. In addition to being in ridiculously high demand, most of these people are “arteests” who eschew just cash and stock as incentives because they want to work for a purpose and in an environment where design is an overarching priority/core competency – not something that is grafted on afterwards. These environments are hard to find.

So exactly why won’t these big incumbents make it to the other side? There are just too many things changing at once. Beyond the technology changes, there are structural impediments as well. The incumbent sales forces have become farmers instead of hunters. They still sell on relationships (e.g. A round of golf, anyone?) and bundling/discounting instead of product attributes. They sell to the CIO instead of the line of business buyer who is making the decision. The quotas and incentives are too different. The accounting systems don’t speak recurring billing and revenue. Ugh – it’s just too much change…

A handful of exits have been priced based on a NTM revenue average of 11X vs around 4X for the rest of Saas companies. Examples include Workday, Splunk, ServiceNow, Marketo and Tableau. Not to mention the SuccessFactors deal (done at 11X) has officially kicked off the next wave of consolidation. On the private side, companies like New Relic, AppDynamics and ZenDesk have seen private transaction multiples of between 9X and 11X.

There is outright panic going on right now at the large incumbents as they pay ridiculous premiums for the early Saas companies. And so why won’t these acquisitions pan out? Most of the early Saas companies weren’t architected to take advantage of the cloud infrastructure cost advantages AND most completely missed the boat on mobile. It’s hard enough for new, cool enterprise startups to hire the necessary design talent but the large incumbents really have no hope.

Next Up

As I’ve said, there is a perfect storm of three distinct disruptive forces brewing which has the potential to erupt into a new multi-billion dollar wave of enterprise franchises. In particular, there will be at least 30 new enterprise franchises that will go the distance, resist high acquisition offers as they either supply or ride this trio of disruptors to dominance.

Amongst others, the new suppliers are companies like Cumulus Networks, Okta, New Relic and Nimble Storage. The “riders” are awesome trifecta companies like Box, Evernote, Base, Expensify and Tidemark.

Where will these 30 New Franchises come from? A double investment cycle in Saas, as the large incumbents buy the early Saas pioneers and fumble them, will pave the way. Like Lenny from “Of Mice and Men,” they will smother these companies with too much negative attention, mismatched salesforces, and misunderstood business models. Following a short vesting period, the product and management talent – who are used to working at a completely different pace – will ultimately leave the incumbent, resulting in a bevy of entrepreneurs that roll out to start even more of these franchises.

I can’t wait to meet them!

🙂

One of the most famous hackers in the world, Kevin Mitnick, published a book about his exploits — “The Art of Deception” — after he got out of prison. This guy broke into corporations, government agencies – even the FBI cell phone network to find out they they were closing in on him. Surprisingly, the most interesting “a-ha’s” of the book weren’t related to his prowess behind the keyboard but something much simpler — he was a master of “social-engineering.” Kevin would get unsuspecting staffers on the phone and trick them to reveal passwords, backdoor locations, and critical tidbits of information to enable his hacking. He used well-worn techniques like urgency, name-dropping, and a folksy familiarity that were popular in the Depression era and updated them for the modern times.

Kevin Mitnick was not alone.

Most of the largest online fraud hauls begin with a live telephone conversation. The existing caller ID infrastructure is useless as there are plenty of software options available for fraudsters to spin up millions of fake numbers and spoof the origin of the call. Quite honestly, there really isn’t a good way to authenticate who is on the other end of the line other than a series of painful security questions and even those are getting harder — my great aunt’s maiden name? There’s just got to be a better way…

While working on his PhD degree in 2009, Vijay Balasubramaniyan, had an unusual thought: could each phone call possibly have its own unique acoustic signature? Specifically, are there patterns in the sounds, packet loss and latency that could tell you the network, phone type and specific location the call was coming from? After some investigation, Vijay decided to focus his efforts on proving out the technology and the results became the core of his PhD thesis.

In 2011, Vijay completed his studies and hooked up with Paul Judge, a fellow Georgia Tech PhD alum and security industry veteran, to co-found Pindrop Security. The company’s technology is a commercialization of Vijay’s unique primary research and patents. Pindrop provides an enterprise solution that helps prevent phone-based fraud. Vijay’s pioneering acoustical fingerprinting technology detects fraudulent calls and authenticates legitimate callers, helping customers eliminate financial losses and reduce operational costs.

I’m very pleased to announce that Andreessen Horowitz will be leading Pindrop’s $11M Series A financing round. Our friends at Citi Ventures, will also be participating in the financing round. Here’s why we’re so excited to work with Vijay and Paul:

Founder/market fit. This is really our kind of opportunity — a very unique technology with virtually all the intellectual property invented by the founder. And it works! Vijay developed and patented the core technology while pursuing his doctorate at Georgia Tech, a school renowned for its cyber security and signal processing research.

Focus on voice fraud. As much as we talk about data overtaking voice — every customer we talk to has seen voice calls increase linearly with customers. And voice is becoming even more of an attractive alternative for fraudsters as the online channel is maturing and becoming more secure.

Very differentiated technology. It’s a very differentiated solution and the only one that isn’t purely fingerprint based so it detects zero-day attacks. Customers rave, “we are finding whole new fraud rings that had previously gone undetected…”

A track record of execution. Since we participated in Pindrop’s seed financing, Vijay and Paul have executed to plan in a remarkable way — they launched the product and had a stable of excited, apostle customers. The game film on their progress has been universally positive.

I’m super excited about joining Pindrop’s board of directors and look forward to helping Vijay and Paul bring this technology to everywhere people are answering phones and wondering who is on the other side of the line…

Ben Milne has a special relationship with transaction fees.

An entrepreneur with a design and manufacturing business in Iowa, Ben found himself obsessed with one simple notion: transaction fees were eating into his profit margins. If you consider money as data, there had to be a better way with so much money sloshing around in the system when the marginal cost of actually transferring the money is practically zero. So why did it cost him $55,000 a year to access it? Why then did he have to wait seven days to get paid?

This is the frustration out of which Dwolla was born. Ben set out to redesign a much better, and radically cheaper, payment network.

But how in the world would he scale a new, two-sided payment network today?

The PayPal and Visa stories are well documented. Visa’s story is famous. A genius by the name of Dee Hock pioneered a brilliant strategy that empowered a loose association of affiliates to distribute the card all over the world, almost entirely manually. And while eBay was distracted building and scaling their marketplace, PayPal snuck in to become the defacto standard for eBay transactions between individuals. eBay bought a competitor and tried to unseat PayPal but the network effects were just too strong and they ended up having to buy PayPal for $1.5B.

So how would Ben do it then? This is the beauty of his approach at Dwolla. Ben began designing a system based on the impending ubiquity of the Internet; something consumers, banks, businesses, and developers had immediate access to on their phones and computers. This would give Dwolla the ability to bypass the traditional systems, hardware, and distribution costs associated with the card networks birthed in the 60s and 70s.

Dwolla moves money for only 25 cents and can do so instantly (versus two to seven days it takes other processors). Signing up is free and there are no other costs. Not counting the hardware, gateways, and hidden fees, businesses and consumers were paying three to eight percent per swipe, adding up to over $48B in 2009. Ever walk into a bar, buy a drink and been told, “there’s a $10 minimum to use a card?” Yeah, that’s why.

What’s astounding? In addition to payments only costing 25 cents, transactions under $10 are free — this opens up a huge opportunity for Dwolla to be the defacto standard for micropayments. This “flat fee or free” pricing model strategy is such a compelling value proposition that large players, like the state of Iowa, are signing up for Dwolla in droves.

What about checks? Small business owners and consumers know the pain points associated with manually processing checks all too well and all the problems with the slow, antiquated Automatic Clearing House (ACH) network. How much does it cost to do a wire? $50? $10? That depends on where you bank. But either way, ouch.

These slow-moving, expensive, fraud proliferating systems aren’t just the United States’ burden. In many countries around the world, the luxury of ATMs, having cash on hand, or retaining the value of money as it moves from one person to the next, just isn’t possible. In many developing areas, networks charge up to 30 percent of a transaction because of the way you paid for a particular good or service.

The world needs a better way to transfer value, the same way it needed a better way to transfer information before the Internet went mainstream.

Now here are the other wonderful parts: Dwolla has created straightforward APIs, simple user experiences, social integration, and one of the United States’ most sophisticated and advanced banking software, called FiSync. And whenever Dwolla signs up a new customer, those users now send out their payments via Dwolla. The payee is then highly motivated to activate and bank-enable their Dwolla account to claim their cash. It’s natural convenience.

I am pleased to announce Andreessen Horowitz has led a $16.5 million investment in Dwolla to help Ben and his team realize their vision of fixing the worldwide payment network. Here’s why we believe this is such an amazing opportunity:

  • Founder/market fit: Ben is one of the most determined and scrappy entrepreneurs we’ve met and has a deep knowledge of the entire payment network.
  • Ridiculous market size: Dwolla’s FiSync is taking on ACH and FedWire, a combined $730+ trillion market with real-time transactions, new revenue streams and incentives for key players in the payment process.
  • A snowball of traction: Its annual processing run rate has moved from the hundreds of millions to billions and its business development pipeline is chock full of opportunities.
  • The simple strategy of “natural convenience.” Especially as it pertains to ACH and payout needs, Dwolla offers an easy-to-use platform for payers and a free, low-cost platform for payees.
  • Radical innovations in anti-fraud and risk management technologies: For example, Dwolla removes much of the sensitive financial information, which is often exposed when someone uses a paper check or plastic card, from its transactions. This reduces liability for merchants and developers, and mitigates the threat of identity fraud for its consumers. Genius.
  • One of a kind technology: Underneath Dwolla’s beautiful front facing experience belies a complicated, intricate series of systems, technologies, and considerations that we’ve never seen before.
  • Our customer references came back over-the-top positive on responsiveness, customer/ developer friendly, and intuitive/ easy to navigate user interface.

Ben and his team are introducing an entirely new way to think, access, and use money. I am excited to be joining Dwolla’s board of directors and look forward to helping Ben build the next multi-billion dollar payment company!

The personal computer is dead. As quickly as we moved from the desktop to the laptop, we are moving to the tablet — never to return. With the death of the PC, an entire ecosystem dies with it. The chipset is ARM based, rather than Intel. The operating system is all iOS and Android, rather than Windows. The applications are hosted cloud apps like Box, Google Apps, and Evernote rather than Sharepoint, Office and Outlook.

This is rocking the industry. Dell is being taken private — closing a curtain to start the dirty work of restructuring. HP, Microsoft, and Intel are all trading well off their peaks when the Dow has recently hit an all time high. IBM, looks like the sole winner, jettisoning its PC business years ago to China-based Lenovo. Well, it’s a good thing all of these companies also play a big part in the $55B* server market — that’s not going away anytime soon, right? The worst days are over and hopefully their collective market caps will recover? Not so fast…

Modern web services, such as Google, Apple and Facebook are pushing the limits of data center scaling to unprecedented levels as they deal with an exponential growth in user traffic. They are playing a massive game of Tetris as they grapple with deploying and operating data centers with tens of thousands of servers versus hundreds. They are all on the bleeding edge of trying to contain costs while cramming as much capacity into a physical building as possible. The result is a complete architectural rethink of datacenter designs and the incumbent server vendors are struggling to stay relevant in this new reality.

The new data center designs use only commodity “vanity free” components procured directly from the original design manufacturers (ODM) — the current incumbent’s suppliers. For easy serviceability, components are velcro’d together versus mounted in a box. All bells and whistles are stripped off and the hardware is purpose built for a specific application and therefore carefully tuned. As compute utilization rates skyrocket from virtualization and parallel processing, the CPUs are running harder and hotter and therefore the new expense bottleneck is all about power and cooling.

Take for instance, Facebook’s Open Compute initiative, which lays out a blueprint for an energy efficient hyper-scale datacenter that is 38 percent more energy efficient and 24 percent less expensive than current datacenters. Locating in cold climates and next to super-cheap hydro power has become de rigor. Power distribution, cooling and building layouts have been redesigned from the ground-up to maximize mechanical performance and electrical efficiency of the datacenter. And unfortunately for Intel, the relentless march of Moore’s Law no longer affords them differentiation, as customer needs have shifted from performance to power efficiency, an area where they lag rival ARM processors.

The evolution of the modern hyper-scale datacenter reflects the hyper-scale needs of the applications that run on them. Modern web 2.0 (and increasingly SaaS) applications need to handle thousands of user requests per second, processing terabytes of information in real-time across hundreds of customers. They are by necessity massively parallel and work in concert to service a user request. This is the modern equivalent of a giant supercomputer — except cobbled together from commodity server components and interconnect fabrics. It’s a profound software and hardware architectural shift that is taking us from a world where datacenters consisted of small number of independent high performance branded servers to a brave new world where the giant, datacenter building is the server.

Meanwhile on the enterprise front, the corporate datacenter is becoming increasingly sedate as on-prem applications give way to their SaaS counterparts.

The new data center architectures, borne of necessity from the giant web service providers, have the potential to massively drive down the cost of providing software as a service, the new winner in enterprise applications. As such, the cloud service providers (CSPs) such as Amazon and Rackspace, are adopting these “scale-out” architectures.

So fast forward: SaaS, will win the enterprise market. Face it — it’s just so much better and now, infinitely cheaper than any of the alternatives. And modern SaaS applications will be delivered through hyper-scale data centers that do not have branded servers from Dell, HP or IBM, but rather highly optimized, scale-out white box servers made by Asian ODMs. In addition, the operators of these massive data centers will be experts in servicing their creations — monitoring, fixing and rapidly swapping out their expected-to-fail components. Therefore, there will no longer be a need for the recurring revenue, high-margin service and maintenance contracts that have been a mainstay of the OEM server industry.

I wonder if Lenovo is in the market for a server business too?

: )

I would like to thank my partner, Ramu Arunachalam for his research, analysis, and material contributions to this blog.


*IDC estimates (2012)

Loopt, Whrrl, Brightkite, Meetro and many other promising young startups have all ended up as casualties on the Hamburger Hill called social, mobile, local.  With the emergence of a critical mass of GPS enabled smartphones, it stands to reason that that there would be an important new social graph to be discovered. C’mon, don’t you want to know when your friends are near you? How about a serendipitous meeting at an airport?

As it turns out—not really.

Foursquare was first to crack the code… It was really the first killer mobile, social, local application and it, at first, had nothing to do with meeting up with your friends. It used clever game mechanics to get users to check into places they frequent. As a tech savvy old dude, I enjoyed my short reign as mayor of many of my Millennial-free establishments. When I checked in to a new place, I saw the picture and name of the mayor and immediately looked around to see if they happened to be there at the same time. Hmm… New person, near me, with a name and picture—imagine that?!

This was one of the key insights that Christian Wiklund and Niklas Lindstrom had when they were forming Skout—people actually want to meet people they don’t know. By focusing the product features around this phenomenon, Skout has exploded into the largest network for meeting new people—adding a million new users every month! Today, we are announcing that Andreessen Horowitz is leading Skout’s $22 million expansion round. Here’s why we’ve invested:

  • The founders, Christian and Niklas. are two of the most determined, creative, passionate and iterative entrepreneurs we’ve ever met. They traversed a long, hard road before figuring out the right combination of features that resonated with users.
  • The growth and engagement numbers are through the roof… The average Skouter checks in 8-9 times a day and spends an average of 45 minutes chatting, exchanging gifts and posting photos on the app.
  • Skout is obsessed about keeping the community fun and safe with a zero tolerance for bad behavior. They are over-investing in community management tools and people that monitor and eliminate inappropriate behavior.
  • Unlike most sites associated with dating, the application is inherently viral and doesn’t have the usual absurdly high marketing expenditures associated with filling the funnel.
  • Lastly, Skout is one of the few mobile apps that are monetizing at a high rate and are currently running at break even.

I’m thrilled to be joining Skout’s board of directors and can’t wait to help Christian and Niklas continue to grow the company into the premier global network for making connections and meeting new people, anywhere, anytime!